At CW Squared we are experts in providing Intelligent Virtual Agents (IVA) for local councils ensuring citizens receive quicker interactions and 24/7 responses.
Despite the increased availability of council services available online, there is a large group who prefer to interact via voice, whether due to digital exclusion, lack of online access or a simple preference that fits into their lifestyle. Experience how Virtual Agents can enhance your service levels while easing the burden on over-stretched departments.